This course is aimed to equip lawyers with the skills to identify and solve real problems internally and for clients.
Duration: 2 webinars of 2 hours*
SESSION OUTLINE*
- What is design thinking and why is it important
- Why is it important to understand your customers/clients
- Detailed overview of the five design thinking stages (empathize, define, ideate, prototype and test)
- Overview tools and techniques
- Understand how to embed design thinking in your law firm’s culture
- Learn how to look beyond simply solving legal challenges towards helping clients solve their own challenges
- Design thinking success stories at today’s law firms
- Applying design thinking to solve real internal and client-facing challenges that your lawyers currently face during the webinars
LEARNING OUTCOMES
- Learn the importance of creative problem solving in the legal industry
- Learn how to apply Design Thinking in your role
- Learn how to apply a proven methodology to help drive innovation and solve real client problems
- Learn how to pitch your learnings/findings from design thinking to your leaders to gain buy-in
BENEFITS FOR YOUR LAW FIRM
- Encourage your lawyers to have a more client-centric mindset
- Provide your lawyers with the skills and tools to identify opportunities for your law firm and for valued clients
- Improve service delivery, create digital products and make legal information more digestible for clients and staff
- Develop a culture of innovation in your law firm that breaks down silos and embraces empathy
* Course outline and delivery format can be tailored to suit the unique needs of your firm and workforce.
To enroll or for more information, please contact [email protected].
