Client Experience

Client Experience

The Future of the Legal Profession Emerging Technology and the Disruption of Legal Services Design Thinking for Lawyers Business Development for Partners and Managing Associates Data Analytics for Lawyers Personal Effectiveness and Wellbeing for Lawyers Business Development for Legal B.D. Teams Critical Thinking Innovation – Rapid Experimentation Client Experience

This course is aimed to help lawyers provide a superior client experience, one that drives client retention, referrals, and growth.

Duration: 2 webinars of 2 hours*

SESSION OUTLINE*

  • Understand the importance of CX to your firm
  • Legal case studies – what law firms are doing
  • Customer personas and how to build them
  • How to map end-to-end customer journeys to identify pains and gains
  • Learn how to use journey maps to provide clients with ‘wow’ moments
  • Learn about numerous ‘low hanging fruit’ opportunities to wow existing clients
  • The importance of personalization
  • How to use tech to monitor and optimize the client experience

 

LEARNING OUTCOMES

Lawyers and back-office staff will learn how to evaluate and optimize existing and future client journeys.

 

BENEFITS FOR YOUR LAW FIRM

In a world of seamless on-demand delivery, people are increasingly sensitive to less-than-optimal experiences, and this presents an opportunity to differentiate your law firm from the pack. Drive retention, referrals, and growth.

 

* Course outline and delivery format can be tailored to suit the unique needs of your firm and workforce.

To enroll or for more information, please contact [email protected].